Mobility has become the backbone of modern business operations. Organisations rely heavily on mobile devices, apps, and data to stay productive and connected but managing them securely and efficiently can be complex. That’s where the Telstra Enterprise Mobility Managed Service (EMMS) comes in. Delivered in partnership with Exceed ICT, EMMS helps Australian businesses simplify mobile device management, strengthen security, and ensure consistent connectivity across their mobile workforce.
This end-to-end managed solution combines unified endpoint management, lifecycle support, security, and 24/7 assistance, giving businesses complete control and confidence over their mobile environment.
What Is Telstra Enterprise Mobility Managed Service (EMMS)?
Telstra EMMS is a modular, fully managed mobility solution designed to help businesses manage, monitor, and secure their mobile fleet.
Whether you have 50 or 5,000 devices, EMMS provides centralised control, seamless device enrolment, and ongoing lifecycle management reducing the burden on internal IT teams.
It offers flexibility through a modular structure, allowing organisations to choose and pay for the services they need most, from Unified Endpoint Management (UEM) to 24/7 Helpdesk Support.
Key Features and Modules
Unified Endpoint Management (UEM)
Provides centralised control over smartphones, tablets, laptops, and other endpoints across multiple operating systems including iOS, Android, Windows, and macOS.
Telstra commonly uses leading UEM platforms like VMware Workspace ONE and Microsoft Intune to:
- Enforce security and compliance policies.
- Configure devices remotely.
- Manage app installations and updates.
- Enable secure access to business data.
Endpoint Security
Protects devices from threats such as phishing, data breaches, and man-in-the-middle attacks.
Features include:
- Mobile threat detection.
- Encrypted communications.
- Remote lock and wipe for lost or stolen devices.
This ensures sensitive business information stays protected, even outside the office network.
Endpoint Lifecycle Management
Covers the complete device journey from procurement and configuration to repair, replacement, and secure disposal. This reduces downtime, extends device life, and simplifies asset tracking.
Usage and Expense Management
Gives businesses visibility into data usage, roaming, and overall mobile costs. Finance teams can track usage trends, optimise plans, and prevent bill shocks.
24/7 Helpdesk Support
A dedicated team of local experts provides around-the-clock assistance for employees. Support includes troubleshooting, SIM replacements, and device configuration help ensuring minimal disruption to operations.
Technical Consulting & Project Management
Telstra and Exceed ICT offer professional services for mobility architecture, design, and implementation, ensuring seamless integration into existing IT systems. From onboarding to transition and ongoing improvement, every stage is managed with precision and care.
How Telstra EMMS Works?
EMMS follows a simple, end-to-end service model tailored to each business’s needs:
Assessment & Consultation:
Experts analyse your existing mobile environment to identify gaps, risks, and optimisation opportunities.Solution Design:
Custom mobility architecture is created selecting only the modules your business requires.Deployment & Enrolment:
Devices are configured and securely enrolled using manufacturer programs (e.g., Apple DEP, Android Zero-Touch).Ongoing Management:
EMMS handles software updates, patching, monitoring, and security enforcement.Support & Reporting:
The 24/7 Helpdesk and detailed analytics help maintain performance visibility and compliance.
Benefits of Telstra Enterprise Mobility Managed Service
Simplified Mobility Management
EMMS consolidates mobile management under a single platform, reducing complexity and giving IT teams more time to focus on strategic initiatives.
Enhanced Security and Compliance
With multi-layered security and ongoing monitoring, EMMS protects against evolving cyber threats and helps maintain compliance with industry standards.
Cost Control and Predictability
Transparent, modular pricing means you only pay for what you use. Expense management tools provide insights into data consumption and spending patterns, reducing waste.
Scalability and Flexibility
Whether your workforce is growing or adapting to hybrid work, EMMS easily scales to meet new demands with seamless onboarding for new devices.
Increased Workforce Productivity
Employees stay connected, supported, and secure from the office to the field enabling better collaboration and efficiency.
Why Partner with Exceed ICT for Telstra EMMS
As a Telstra Enterprise Partner, Exceed ICT brings extensive experience in Mobility, Managed Services, and Network Solutions.
Exceed ICT helps businesses:
- Design and deploy tailored EMMS solutions.
- Manage device fleets efficiently and securely.
- Provide co-managed or fully managed support options.
- Deliver insights through reporting and analytics.
With over two decades of expertise, Exceed ICT ensures seamless mobility operations backed by transparency, technical excellence, and responsive support.
Who Can Benefit from EMMS
Telstra’s Enterprise Mobility Managed Service is designed for:
- Large Enterprises with distributed teams and high device volumes.
- Government Departments requiring strict compliance and data protection.
- Healthcare and Education sectors managing sensitive information.
- Field Services and Logistics needing reliable, always-on connectivity.
- Small to Medium Businesses seeking scalable, managed mobility without heavy IT investment.
Real-World Impact
EMMS enables businesses to:
- Cut operational costs through automation and efficiency.
- Strengthen security posture across mobile endpoints.
- Reduce downtime with rapid device replacement and support.
- Simplify reporting, audits, and compliance management.
The result? A mobile environment that’s secure, scalable, and built for growth.
Conclusion
The Telstra Enterprise MMS, delivered by Exceed ICT, is more than a management platform it’s a strategic enabler for digital transformation.
By combining unified management, strong security, and continuous support, EMMS empowers Australian businesses to stay connected, compliant, and competitive in an increasingly mobile-first world.
Ready to simplify and secure your enterprise mobility?
Contact Exceed ICT today to discover how EMMS can transform your mobile operations.
Call us on 1300 832 639 or simply search “Exceed ICT” on Google Maps to find a location near you and connect with our team today.
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