In today’s fast-paced business environment, enterprise organisations are constantly looking for smarter, more efficient ways to manage their operations. With increasing demands on IT teams, procurement processes, and support services, having a centralised platform to manage everything can save time, reduce costs, and boost overall productivity.
That’s where Aspect by Exceed ICT comes in — an all-in-one workflow optimisation and automation platform built to meet the evolving needs of Australian enterprises.
What is Aspect?
Aspect is Exceed ICT’s comprehensive platform designed to simplify and streamline enterprise operations. It brings together key business functions such as asset management, service support, procurement, expense insights, and billing — all within a single, easy-to-use interface.
Built with flexibility and transparency in mind, Aspect supports IT teams, procurement officers, finance departments, and operational managers by centralising tasks that are often scattered across different tools or systems.
With full ITSM integration and connectivity to Telstra Order Express (TOX), Aspect delivers true end-to-end workflow automation for Australian organisations.
Core Features of Aspect
1. Asset Management & Lifecycle Tracking
Aspect allows you to manage your organisation’s entire device fleet, from onboarding to decommissioning. You can:
- View detailed device information at any time.
- Track the full lifecycle of assets.
- Lodge and monitor Hot-Swap requests in the event of device faults or failures.
- Access a complete audit trail, so you know exactly what’s happened and when.
This level of control ensures your business stays productive with minimal downtime.
2. Support & Incident Resolution
Managing IT support can be a challenge, but Aspect makes it easier by enabling users to:
- Raise, view, and track service requests and incidents.
- Seamlessly integrate with your existing ITSM platforms for better alignment with internal processes.
- Maintain accountability through a transparent audit trail.
With these tools, businesses can respond to issues quicker and more effectively — keeping teams up and running.
3. Procurement Made Simple
Aspect takes the hassle out of ordering new devices and services. Users can:
- Lodge, view, and track procurement orders.
- Manage different purchasing models such as leasing, ARO (Asset Refresh Option), or outright purchases.
- Access consignment notes and delivery status in real-time.
It’s all about giving procurement teams better visibility and control, while reducing delays and manual admin.
4. Expense Insights & Usage Reports
Gain a clear picture of your organisation’s IT usage and spend with:
- An easy-to-navigate Insights Dashboard.
- Detailed reports on usage, costs, and trends.
- Tools to help make data-driven decisions and identify opportunities to cut waste or optimise resources.
This feature empowers finance teams and decision-makers with valuable insights, helping to keep budgets on track.
5. Collaboration & Communication Tools
Good communication is essential for smooth operations. Aspect includes:
- An in-built chat feature for real-time conversations between users and support teams.
- A complete ticket audit trail, which ensures full transparency across all touchpoints.
These tools improve coordination between departments and boost service efficiency.
6. Billing, Leasing & TOX Integration
Aspect simplifies financial tracking with:
- Billing and leasing management tools.
- Flexible, adaptive repayment options to match your business needs.
- Seamless integration with Telstra Order Express (TOX) for Telstra-related orders and services.
Whether you’re leasing devices or managing a complex billing arrangement, Aspect helps you stay on top of every dollar.
The Benefits of Using Aspect
By using Aspect, your enterprise can:
- Reduce administrative overhead through automation and streamlined processes.
- Improve visibility and accountability with real-time dashboards and audit trails.
- Resolve issues faster, thanks to centralised support and tracking tools.
- Optimise procurement and spending with smart insights and reporting.
- Enhance collaboration across departments with in-built chat and transparent workflows.
Who is Aspect Designed For?
Aspect is ideal for:
- Large enterprises with significant IT and device management needs.
- Government departments and public sector organisations.
- Businesses that require transparent procurement and financial reporting.
- Companies managing remote teams and hybrid working environments.
If your business relies on technology and efficient internal processes, Aspect is the solution to keep things running smoothly and transparently.
Conclusion
Aspect is more than just a tool — it’s a strategic solution that gives your organisation full control over its assets, workflows, and operational spending. Designed and supported right here in Australia by Exceed ICT, it’s tailored to meet the unique challenges local enterprises face every day.
If you’re ready to take your operations to the next level, get in touch with the Exceed ICT team today and discover how Aspect can transform the way your business works.
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